A question? Start in the right place.

Website questions and corrections

For website questions, content corrections or accessibility help, email [email protected]. Include the page address and a short description of the issue.

A request made through LendPlans

Use LendPlans contact information for questions about its service. Make sure you are on the correct provider website and follow its instructions for identifying your request.

An existing loan or payment

Contact the lender listed on your agreement for a balance, due date, payment arrangement, cancellation or dispute. Keep your agreement and any confirmation available. This publisher cannot see a loan account, change a payment or confirm whether a lender approved you.

Privacy questions

For questions about this website’s data practices, email [email protected]. Do not include account passwords, a Social Security number or bank details in an email.

Keep sensitive details out of general messages

Do not send a Social Security number, bank account or routing number, account password, or a complete identity document in a general website inquiry. A page URL and description of the issue are enough for a content or accessibility question.

If a financial-service issue remains unresolved

The Consumer Financial Protection Bureau complaint service provides a route for issues involving financial products and services. It is a government resource, separate from this website.